Frequently Asked Questions

There are several options that would work well for operating remotely. The option that would work best for you would depend on the type of IT infrastructure as well as the needs of the user and/or business. However, some of the options include VPN/RDP to a workstation or a VPN/RDP to a terminal server. You should also keep in mind that extra hardware and/or licensing may be required for implementation of working remotely successfully and efficiently.

Anti-virus is a great prevention tool however it cannot stop human intervention. If you open an email attachment that you do not recognize and run it, you may have installed a virus without even being aware of it. A good rule of thumb is to not open anything that you do not recognize and do not install anything that you are not 100% certain is safe.

This is how Microsoft distributes software to an organization that can be installed on multiple devices. You will be paying only for the license in minimum quantities of five and this eliminates having to purchase boxed software. Microsoft also offers software assurance which includes software updates and phone support.

Laptops made to be sold via retail channels are built to be used for a couple of hours a day, a few times a week. Commercial grade laptops are built with premium hardware meant to sustain use on a daily basis. They’ve been tested to endure heat, pressure, shock, and wear and tear that come with business users/travelers. Casual users do not subject their laptops to these conditions and therefore would probably want to purchase retail.

A phone system that is operated and maintained by your VoIP service provider is a hosted phone system. Voice traffic runs through your internet service. There is less cost associated with hardware with hosted phone systems since companies are not required to purchase an onsite PBX (Phone System) and can typically rent the phone sets.

On a non-apple computer, to find your computer name follow the steps below:

  1. 1. Click the Start button
  2. 2. Right click computer
  3. 3. Click properties
  4. 4. Look under computer name, domain, and workgroup settings
  5. 5. There you will see your computer name and its full computer name if your computer is on a domain.

On an Apple computer:

  1. 1. Open the Apple Menu by clicking the “apple” icon in the top left corner of the screen.
  2. 2. Click system preferences
  3. 3. Click the network icon

A domain name, ex:, is a lot like a street address for a house or business. It is a way to reach an exact location of a website without knowing the numeric (IP) address.

An MX record tells senders how to send email for your domain. When your domain is registered, it’s assigned several DNS records, which enable it to be located on the internet. These include MX records, which direct the domain’s mail flow. Each MX record points to an email server that is configured to process mail for that domain. There is typically one record that points to a primary server, then additional records that point to one or more backup servers. For users to send and receive mail, their domain’s MX records must point to a server that can process their mail.

There are many variables that need to be considered. Hooking up a second monitor depends on the type of ports (outputs) you have in the back of your computer. See below for the two most common ways to plug in dual monitors.

  1. 1. Utilizing your VGA port (output) as well as your DVI port (output). A lot of newer computers come equipped with both.
  2. 2. Some computers will have a 2nd VGA port (output), so two can be used at the same time with proper drivers.

Microsoft stopped supporting XP as of April 18, 2014. This end of support means the end of all updates including security updates. Gradually, windows XP will become less and less secure which will put your network at risk.

First you should verify that the pop-up is coming from the anti-virus you have installed on your computer, ex: if you have Kaspersky, it should be from Kaspersky. Occasionally, hackers or cybercriminals may create these anti-virus pop-ups from something you do not have installed on your machine to make it look like there is a problem. If this checks out, you can use a search engine to gain more information about this message and you will probably find a useful solution. However, if this does not work and you are still unsure, we recommend contacting an IT professional.

Yes, it is very helpful that MVP is aware of this change taking place prior to it happening in case we are needed to help with any changes.


Search engine optimization (SEO) is “the practice of increasing the quantity and quality of the traffic that you earn through the organic results in search engines,” according to Rand Fishkin.

Quality of Traffic

You can attract all the visitors in the world, but if they’re coming to your site because Google tells them you’re a resource for Apple computers when really you’re a farmer selling apples, that is not quality traffic. Instead you want to attract visitors who are genuinely interested in products that you offer.

Quantity of Traffic

Once you have the right people clicking through from those search engine results pages (SERPs), more traffic is better.

Organic Results

Ads make up a significant portion of many SERPs. Organic traffic is any traffic that you don’t have to pay for. 

Organic search results are listings on search engine results pages that appear because of their relevance to the search terms, as opposed to their being advertisements. In contrast, nonorganic search results may include pay per click advertising, direct traffic from someone typing in a website URL, or referrals, traffic that comes from referring sites like Facebook.

Domain Authority is a score (on a 100point scale) developed by Moz that predicts how well a website will rank on search engines. Use Domain Authority when comparing one site to another or tracking the “strength” of your website over time.

Over 40 signals are included in this calculation. This means your website’s Domain Authority score will often fluctuate. For this reason, it’s best to use Domain Authority as a competitive metric against other sites as opposed to a historic measure of your internal SEO efforts.

Domain Authority is scored on a 100point, logarithmic scale. Thus, it’s easier to grow your score from 20 to 30 than it would be to grow from 70 to 80.


Unlike other SEO metrics, Domain Authority is difficult to influence directly. It is made up of an aggregate of metrics ( MozRank , MozTrust , link profile , and more) that each have an impact on this score. This was done intentionally; this metric is meant to approximate how competitive a given site is in Since Google takes a lot of factors into account, a metric that tries to calculate it must incorporate a lot of factors, as well.
The best way to influence this metric is to improve your overall SEO. In particular, you should focus on your link profile—which influences MozRank and MozTrust—by getting more links from other well-linked-to pages.

MozRank represents a link popularity score. It reflects the importance of any given web page on the Internet. Pages earn MozRank by the number and quality of other pages that link to them. The higher the quality of the incoming links, the higher the MozRank.

We calculate this score on a logarithmic scale between 0 and 10. Thus, it’s much easier to improve from a MozRank of 3 to 4 than it is to improve from 8 to 9. An “average” MozRank of what most people think of as a normal page on the Internet is around 3.

A web page’s MozRank can be improved by getting lots of links from semipopular pages or a few links from very popular pages.


MozTrust is Moz’s global link trust score. It is similar to MozRank , but rather than measuring link popularity, it measures link trust. Receiving links from sources with inherent trust—such as the homepages of major university websites or certain government web pages—is a strong trust endorsement.

We determine MozTrust by calculating link “distance” between a given page and a seeded trust source on the Internet. Think of this like six degrees of separation: The closer you are linked to a trusted website, the more trust you have, yourself.

We score MozTrust on a logarithmic scale between 0 and 10. Thus, it’s much easier to improve from a MozTrust of 3 to 4 than it is to improve from 8 to 9.

MozTrust can be improved by getting links from other sites with high MozTrust such as government institutions and universities.


This is the number of total links coming back to the website.


These are the number of individual websites linking back to the website.