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Frequently Asked Questions

Find quick answer to frequent questions asked by other customers

On a non-apple computer, to find your computer name follow the steps below:

  1. 1. Click the Start button
  2. 2. Right click computer
  3. 3. Click properties
  4. 4. Look under computer name, domain, and workgroup settings
  5. 5. There you will see your computer name and its full computer name if your computer is on a domain.

On an Apple computer:

  1. 1. Open the Apple Menu by clicking the “apple” icon in the top left corner of the screen.
  2. 2. Click system preferences
  3. 3. Click the network icon

There are several options that would work well for operating remotely. The option that would work best for you would depend on the type of IT infrastructure as well as the needs of the user and/or business. However, some of the options include VPN/RDP to a workstation or a VPN/RDP to a terminal server. You should also keep in mind that extra hardware and/or licensing may be required for implementation of working remotely successfully and efficiently.

Anti-virus is a great prevention tool however it cannot stop human intervention. If you open an email attachment that you do not recognize and run it, you may have installed a virus without even being aware of it. A good rule of thumb is to not open anything that you do not recognize and do not install anything that you are not 100% certain is safe.

This is how Microsoft distributes software to an organization that can be installed on multiple devices. You will be paying only for the license in minimum quantities of five and this eliminates having to purchase boxed software. Microsoft also offers software assurance which includes software updates and phone support.

Laptops made to be sold via retail channels are built to be used for a couple of hours a day, a few times a week. Commercial grade laptops are built with premium hardware meant to sustain use on a daily basis. They’ve been tested to endure heat, pressure, shock, and wear and tear that come with business users/travelers. Casual users do not subject their laptops to these conditions and therefore would probably want to purchase retail.

A phone system that is operated and maintained by your VoIP service provider is a hosted phone system. Voice traffic runs through your internet service. There is less cost associated with hardware with hosted phone systems since companies are not required to purchase an onsite PBX (Phone System) and can typically rent the phone sets.

A domain name, ex: www.mvpworks.com, is a lot like a street address for a house or business. It is a way to reach an exact location of a website without knowing the numeric (IP) address.

An MX record tells senders how to send email for your domain. When your domain is registered, it’s assigned several DNS records, which enable it to be located on the internet. These include MX records, which direct the domain’s mail flow. Each MX record points to an email server that is configured to process mail for that domain. There is typically one record that points to a primary server, then additional records that point to one or more backup servers. For users to send and receive mail, their domain’s MX records must point to a server that can process their mail.

There are many variables that need to be considered. Hooking up a second monitor depends on the type of ports (outputs) you have in the back of your computer. See below for the two most common ways to plug in dual monitors.

  1. 1. Utilizing your VGA port (output) as well as your DVI port (output). A lot of newer computers come equipped with both.
  2. 2. Some computers will have a 2nd VGA port (output), so two can be used at the same time with proper drivers.

Microsoft stopped supporting XP as of April 18, 2014. This end of support means the end of all updates including security updates. Gradually, windows XP will become less and less secure which will put your network at risk.

First you should verify that the pop-up is coming from the anti-virus you have installed on your computer, ex: if you have Kaspersky, it should be from Kaspersky. Occasionally, hackers or cybercriminals may create these anti-virus pop-ups from something you do not have installed on your machine to make it look like there is a problem. If this checks out, you can use a search engine to gain more information about this message and you will probably find a useful solution. However, if this does not work and you are still unsure, we recommend contacting an IT professional.

Yes, it is very helpful that MVP is aware of this change taking place prior to it happening in case we are needed to help with any changes.


Meet Our Leadership Team

Ikram Massabini
Owner & CEO
Steve Garrison
VP - Professional Services
Richard Young
Senior Systems Analyst
Ben LaMonte
VP - Business Development
Elizabeth Baudo
Director of Partner Success
Patrick Guercio
Director of Finance
Roman Teluk
Telephony Manager
Cody Adair, CISSP
Director of Security Operations
Alex Simons
Partner Support Dispatch/Shop Facilitator
Allan Morris
Cloud/DC Manager
Matthew Dise
Partner Support Level 3 Facilitator
Andy Conroy
Solution Architect
Andrew Taverna
Service Manager
Chris Teluk
Partner Support Facilitator
Julie Vasquez
Senior Financial Analyst